Refund policy

RETURNS POLICY

Glow Getter Creatives Limited T/A Beauty Square KE

1. Overview

At Glow Getter Creatives Limited T/A Beauty Square KE, we are committed to delivering quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

2. Eligible Reasons for Return

You may request a return if:

1. The product has an expiry date of less than three (3) months at the time of delivery.

2. You received the wrong item.

3. The item was delivered damaged or defective.

All return requests must be made within 24 hours from the date of delivery.

Once a return is approved, we will process an exchange within 2–4 business days. If we are unable to meet this service turnaround time (SLA), the client will qualify for a refund, subject to the return conditions below.

3. Return Conditions

To qualify for an exchange or refund:

1. The product must be unopened and the original seal intact.

2. The item must be unused and in new condition.

3. The product must be returned in its original packaging.

Beauty Square KE reserves the right to inspect returned products before approving an exchange or refund.

4. Return Process

Step 1: Contact Us

Email info@beautysquareke.co  or on WhatsApp via 0118315591 with the following details:

• Your order number

• The item(s) you wish to return

• The reason for return

• Clear photos (for damaged or defective items)

Step 2: Package the Item

After receiving return instructions, securely package the item(s) in the original packaging to prevent further damage during transit.

Step 3: Processing Timeline

• Returns are typically processed within 2 business days after we receive the returned package.

• If approved, refunds are processed within 5–10 business days, depending on your payment provider.

5. Damaged or Defective Products

While we take every precaution to ensure safe delivery, occasional transit damage may occur.

If you receive a damaged or defective product:

• Notify us within 48 hours of delivery.

• Email info@beautysquareke.co with:

• A clear photo of the damaged/defective item

• Your order number or packing slip

If the product is verified as defective, we will:

• Replace the item at no additional cost, and

• Dispatch the replacement within 2–5 business days.

For any further clarification, please contact us at info@beautysquareke.co.